FREquently asked questions
- How can I get a quotation?
You can get a quotation online on or alternatively you can call us, we will be happy to search the market for you and find the best price possible for your specific requirements.
- What languages do you support?
English, Spanish (Espanol), German (Deutsch), Italian (Italiano), Polish (Polski), French (Francais), Norwegian (Norske)
- Can I change the fuel policy?
The fuel policy is set by the rental provider. It is clearly stated in terms and conditions of your rental voucher. Cartrawler cannot change the fuel policy as it is set by the car rental agent and charged upon arrival at the rental desk.
- Where can I check the T&C of the rental on the web site?
When you are making your booking you must confirm that you have read, understood and agreed to the rental conditions. If you click on rental conditions at this point your Terms and Conditions of your rental are available for you to view them.
- Where can I find directions to locate the rental agent at the pickup location?
The details for the rental agent are available on your rental voucher. This will also include a phone number for the agent.
- What is the name of the car rental agent that will supply me with the car?
This can be found once the booking is confirmed and is provided in the confirmation email and on the voucher.
- Is the agent located in the airport?
If you have selected an airport location at time of booking then your car will be located either in the terminal hall or close to it. Some agents offer a meet and greet if they are not located inside the terminal. A rental agent will be waiting for you to take you to your vehicle collection point. We will clearly state the address and location or the directions on how to get to the rental desk on your rental voucher.
- Can I drop off the car earlier than it is stated on my voucher?
Do I get a refund for unused days?
You can drop the vehicle off early however we are unable to refund any unused days.
- What is an out of hour's fee?
An out of hours fee may be applicable if a car rental agent agrees to stay open outside of their normal hours of business in order to service your rental pick up. We will inform you before you collect the car should this fee apply and this should be reflected in the price.
- Do I have to pay extra if I want to drop off the car early in the morning/ late at night?
If you wish to pick up/drop off the rental vehicle outside the normal opening hours of the rental agent you may have to pay an additional charge. This will be outlined in your rental conditions which can be viewed before you confirm your booking. We will also advise if the out of hours fee is included in the price that you were quoted.
- Why is there a one way fee?
We offer a one way service on most of our bookings if you choose to drop the vehicle off at a different location to the one you collected your rental vehicle from, however a fee normally applies due to the logistics of getting the car back to its original location. If you have a confirmed booking, this fee is clearly mentioned in the terms and conditions that we sent to you at time of booking. We will also advise if the one way fee is included in the price that we quoted you.
- Can I drop the car off at a different location?
Dropping your car off at a different location is normally possible and we will advise if this is possible at time of booking. Usually there is a fee for this to cover the logistics of returning the car to its original location however we will clearly advise of this on the website under rate details at your time of booking. If you have a confirmed booking, this can also be found on the terms and conditions we sent to you at your time of booking.
- Are there any additional costs for the cross border travel?
Cross border travel fees vary from country to country. Please check with the Car rental agent on arrival as restrictions and charges may apply. It will state in the terms and conditions of your rental voucher which countries cross border travel is allowed to for your particular rental and if there are any fees relating to this.
- Can I drive the vehicle to another country?
This will depend on the car rental agent you are renting from and what their cross border travel restrictions are. We detail whether this is allowed or not at time of booking. Click on the rate details when you are selecting your car.
- I am over 75 years of age, can I rent a car?
This depends on the car rental agent and the country in which you will be traveling. Most Car Rental agents will allow a person of any age to drive however this must be checked before booking your car rental agent as some rental agents have an age limit of 75 years. The Car Rental agents will charge a young drivers fee if the main driver is over 75 years of age. This fee is to cover the additional insurance required for the driver. This information will be provided at time of booking under the ,Rate Details' link when selecting your car. If you have a confirmed booking, this information is on the rental conditions that we e-mailed to you at time of booking.
- Is there a charge for a young driver?
This depends on the car rental agent and the country of which you will be traveling. Most Car Rental agents will charge a young drivers fee if the main driver is under 25 years of age however the minimum age may differ. This fee is to cover the additional insurance required for the driver. If there is a fee we will clearly state this at time of booking under the 'rate details' section when selecting your car. If you have a confirmed booking, this information is on the rental conditions that we e-mailed to you at time of booking.
- What are the age restrictions for my rental?
Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver’s fee for specific age groups
- If the mileage is limited, how many km can I do per day and what happens if I do more?
The details of your mileage policy may vary depending on the rental provider and the country of rental, however the information on your mileage policy and charges applicable can be found in the terms and conditions of your rental. If you do go over your allowance mileage you are charged a fee for each additional Kilometre that you exceed.
- Do I have a limit on the miles that I travel during my rental?
Normally your rental will have an unlimited mileage policy, however in some instances there may be restrictions. We always advise you of your mileage policy before you book your vehicle. This is found under the 'Rate details' link at time of booking. If you have a confirmed booking the mileage policy is clearly stated in your terms and conditions that we e-mailed you at time of booking.
- Do I need another form of ID?
You may be requested to provide another form of ID with proof of your address, however this varies between rental agents, please refer to the terms and conditions of your rental voucher.
- Can I use my debit card to release the vehicle?
In most cases you must provide a valid credit card in the driver's name when you are picking up your vehicle. Debit Cards are not accepted. However some rental agents will accept a debit card if you choose to opt for excess reduction insurance at the rental desk. You can however use your debit card online when you are making your booking.
- What Credit Cards are accepted by the rental agent?
The following credit cards are usually accepted when collecting your vehicle: American Express, Diners Club, Master Card and Visa, however please check your terms and conditions that we sent to you at time of booking as these may vary.
- I am from the UK, do I need both photo card and paper counterpart licenses?
UK License holders must present both the photo card and its papers counterpart at time of rental. This is detailed in your terms and conditions documentation.
- How much is the fuel deposit?
The fuel deposit on your rental is set by the rental agent who is providing your vehicle. We advise contacting the rental provider using the contact details which can be found on your rental voucher for further details.
- What is the price for one tank of petrol?
The fuel price is a charge that sits outside the price of your basic rental. This charge and its value is set by the rental provider and not Cartrawler.
- What does pick up full return empty mean?
This type of fuel policy means that you will pick up your vehicle with a full tank of petrol and will be required to return the vehicle with the petrol tank empty. Charges for fuel are payable at the rental location when you collect your vehicle. As you are paying for your fuel in advance to make the most of the petrol you get, we recommend returning the vehicle with as little fuel in the tank as possible.
- Where do I pay for fuel?
If your fuel policy requires you to pay for the fuel of the vehicle then this will be done at the rental desk when you are collecting your car. Your fuel policy can be found in your terms and conditions that we e-mailed to you at time of booking. It's under the 'Fuel Policy' section.
- What is the fuel policy?
The fuel policy is dependent on the car rental agent. We display this at time of booking under rate details. The fuel policy is also clearly stated in the terms and conditions under 'fuel policy'. Normally our car rental agents will provide a full tank of fuel when you are collecting your vehicle and will ask you to have a full tank of fuel when returning the vehicle (pick up full return full fuel policy). Alternatively, you might be requested to pay for the tank of fuel upon collection and you can return the car with an empty tank (pick up full return empty fuel policy). A security deposit is normally taken so it is important to fill the tank up when dropping the vehicle off, this will prevent any additional charges. Please check your rental conditions for details of your Fuel Policy.
- What is breakdown assistance?
Breakdown assistance is provided by the rental provider so you will need to contact them directly to report any mechanical failures. You can obtain further information regarding the terms of the cover from the rental provider
- What is the difference between the Gold and Platinum Package?
Gold package includes additional driver, airport fee, breakdown assistance, fuel, unlimited mileage, other fees, tax, collision damage waiver, theft waiver and third party liability protection.
Platinum package includes Unlimited Mileage, Loss/Collision Damage Waiver, Supplemental Liability Insurance, Uninsured Motorist Protection, All Taxes and Airport and Local Fees, All Additional Drivers Charges, Initial Tank of Petrol, GPS Satellite Navigation (Garmin nuvi) Please check the rental conditions for complete details.